Error RWI 00322 - An error occurred while retrieving the document from the storage token


Environment: BO XI R3.1 SP 4 on WindowsServer 2008 R2

 An error occurred during document utilization. This might be due to insufficient memory or an I/O error.
Action
Ensure that there is sufficient memory available. Also check for any webi.properties customization.

That is:


look for  ..:\Business Objects XI 31\Tomcat55\webapps\dswsbobje\WEB-INF\classes

#WID_FAILOVER_SIZE=10
#WID_STORAGE_TOKEN_STACK_SIZE=10
#REP_FAILOVER_SIZE=10 – DeskI documents
#REP_STORAGE_TOKEN_STACK_SIZE=10

>> Change all the values to 0 (no limit)
>>Remove the # symbol - uncomment


 More Intrusive solution


 Add a request Timeout in the WebI and WebJob Servers (36000 for example)

 Modify the CCM settings for Webi Server:

 Add -port ServerIP
 Add : -requesttimeout 36000
 Modify -ns ServerIP

After that restart Tomcat and all servers.


See also:

BUSINESS OBJECTS ERRORS LIST

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